Help Desk Overflow
Additional end-user support during peak demand, staff absences or periods of growth.
CO-MANAGED IT SERVICES IN OTTAWA
More Support for Your IT Team.Without Replacing It.
Your internal IT team knows your business. RevNet adds the expertise, tools and capacity to help them tackle more, reduce backlogs and keep your organization running smoothly.
Let's Talk About Your IT Team →Extend Your Team
Extra hands when you need them.
Stronger Coverage
Keep work moving during busy periods.
Specialist Expertise
Skills for complex IT challenges.
Flexible Partnership
Support tailored to your priorities.
WORKING ALONGSIDE YOUR TEAM
Keep Control. Gain Capacity.
Co-managed IT is designed for organizations that already have internal IT staff but need additional resources, specialist skills or dependable backup.
RevNet works alongside your people, not over them. Your team retains ownership of internal priorities and business relationships while we provide agreed-upon technical support, monitoring and project assistance.
We define responsibilities together so everyone knows who handles what.
WHERE WE ADD VALUE
Support That Fills the Gaps.
Choose the assistance your team needs, from everyday operational coverage to specialized technical projects.
Monitoring & Maintenance
Proactive monitoring, patching and routine maintenance to help reduce preventable issues.
Cybersecurity Support
Complement your security program with endpoint protection, monitoring and practical guidance.
Projects & Migrations
Extra capacity for cloud transitions, infrastructure upgrades and other planned changes.
Advanced Technical Expertise
Access deeper experience with networks, servers, cloud environments and complex issues.
IT Planning
Work together on roadmaps, lifecycle planning and technology decisions.
YOUR TEAM COMES FIRST
Your Team Stays in the Driver's Seat.
Every internal IT department has its own strengths and priorities. Our role is to complement them with the right resources—not to replace the people who know your environment best.
Whether you want to offload repetitive maintenance, accelerate a major project or add expertise for a specific system, we build a working arrangement around clear responsibilities and communication.
Discuss Co-Managed IT →OUR APPROACH
A Partnership Built Around Your Team.
Clear roles, practical priorities and ongoing collaboration from day one.
1
Understand
Learn your environment, internal capabilities and pressure points.
2
Define
Agree on responsibilities, workflows and service coverage.
3
Support
Deliver the agreed assistance alongside your team.
4
Improve
Review outcomes and adjust as your needs evolve.
FREQUENTLY ASKED QUESTIONS
Co-Managed IT FAQs
Answers to common questions about working with RevNet alongside your internal IT team.
What is co-managed IT?
Co-managed IT is a partnership between your internal IT staff and an external IT provider. RevNet provides agreed-upon support, tools and expertise while your internal team continues to manage the responsibilities you want to keep in-house.
Will RevNet replace our existing IT team?
No. Co-managed IT is designed to complement your existing staff, not replace them. We work together to define responsibilities, communication and escalation processes.
Which IT responsibilities can we outsource?
Depending on your needs, RevNet can assist with help desk overflow, monitoring, maintenance, cybersecurity, infrastructure, cloud services, projects and technical escalation. The exact scope is agreed upon before service begins.
Can we keep control of our systems and IT decisions?
Yes. Your organization and internal IT team retain the level of control you choose. We establish clear roles, access permissions and approval processes so work is coordinated rather than duplicated.
Can co-managed IT support a specific project or temporary workload?
Yes. We can discuss targeted assistance for migrations, upgrades, staff absences or periods of unusually high demand, as well as ongoing co-managed arrangements.
How do we get started?
We begin by discussing your environment, your team's current workload and the gaps you want to address. From there, we can define a practical scope of services and responsibilities.
LET'S WORK TOGETHER
Give Your IT Team the Support It Deserves.
Tell us where your internal team needs additional capacity or expertise. We'll help you explore a practical co-managed IT arrangement.
Book a Free Consultation →